Optimising Virtual Desktop Solutions: Balancing Cost and Performance

The Challenge

As their virtual desktop needs evolved, a healthcare organisation found that their existing solution was no longer a cost-effective fit. Following a significant rollout of laptops and tablets across their network, their virtual desktop requirements had fundamentally changed, leaving only a handful of users reliant on Citrix. With licensing costs set to increase by 30%+ in 7 months’ time, it was clear the current setup was no longer cost-effective. The organisation needed a modern virtual desktop alternative that would: 

• Support two distinct user personas: an outsourced offshore team and consultants/suppliers needing remote access. 

• Deliver an acceptable user experience for remote work. 

• Be implemented before their Citrix renewal deadline.

Additionally, they sought clarity on the costs and benefits of three potential solutions: Azure Virtual Desktop (AVD), Windows 365 (W365), or continuing with Citrix. 

The Requirements

The client required: 

• A comprehensive cost-benefit analysis for AVD, W365, and Citrix. 

• A solution that was scalable, reliable, and aligned with their business needs. 

• A seamless transition to a cost-effective virtual desktop solution without disrupting operations. 

The Design

Deptive collaborated closely with the client to analyse their needs and deliver a tailored solution: 

Phase 1: Cost-Benefit Analysis

• Conducted a detailed evaluation of the three options, focusing on licensing, support, and hosting costs. 

• Presented pros and cons for each option, alongside an estimated implementation cost to support the business case. 

Phase 2: Implementation

• Piloted the chosen solution, AVD, to validate user experience for both personas. 

• Designed and implemented the production environment, ensuring seamless integration with existing workflows. 

• Transitioned the solution to Business-As-Usual (BAU) operations well ahead of the Citrix renewal deadline. 

The Outcome

The client successfully transitioned to a modern virtual desktop solution, achieving: 

• Cost Savings: Significant reduction in licensing and support costs compared to current solution. 

• Enhanced User Experience: AVD provided a reliable, flexible platform for both the offshore team and remote consultants. 

• Timely Delivery: The solution was fully implemented and operational before the Citrix renewal deadline. 

• Informed Decision-Making: The client gained a clear understanding of the technology options and their business case, enabling them to make a confident decision. 

Ready to modernise your virtual desktop solution? Get in touch.