Process Intelligence
AI-powered visibility into your processes — so you can cut costs, boost productivity, and guide transformation with certainty.
The Challenge
Most transformation efforts are driven by assumptions, not evidence. Without visibility into how work is actually done, organisations risk automating the wrong things, redesigning ineffective processes, or launching transformation programs that fail to deliver measurable outcomes.
Process Intelligence
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Deptive’s Process Intelligence uses data and AI-driven analytics to understand and monitor business processes in real-time across the systems and apps your people use every day — without interrupting their work.
Unlike traditional process mining, which uses system logs from core business systems to reconstruct process flows, this approach observes how work is actually performed at the desktop level capturing the reality of how work really happens.
It builds a complete, data-driven view of your processes in days, not months, revealing opportunities to improve, automate, and prepare for AI adoption.
And these insights don’t just fix isolated issues — they guide transformation strategy by showing leaders:
- Where to focus first.
- How to sequence initiatives for maximum impact.
- How to prove the business case to boards and stakeholders.
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Make AI Work for You
We use expertise, not experimentation, leveraging proven approaches to automation and AI so you get to value faster with less risk and rework.
What It’s Helped Others Achieve
Examples from task mining and process intelligence deployments globally:
Insurance
Reduced policy setup time by 40% by uncovering redundant steps and automating high-effort data entry.
Healthcare
Cut appointment scheduling delays by 35% by standardising hand-offs across fragmented systems.
Banking
Saved $2.1M annually by identifying and prioritising automation in exception-heavy back-office processes.
Utilities
Increased automation rates by 60% after surfacing hidden variations in customer onboarding workflows.
Government
Reduced cost to serve, staff burnout, and error rates by mapping where manual rework was concentrated across service delivery roles.
Across industries
Identified which processes are structured enough to support AI augmentation, and which need standardisation first.
Your Data
Process Intelligence involves capturing real user activity, so data protection is critical. The technology we use takes a multi-layered approach to security:
Why Deptive
We find opportunities others miss
Combining Process Intelligence with deep automation expertise to uncover and act on high-value changes.
Pragmatic solutions that work
We cut through complexity to deliver results that last.
Continuity you can count on
Our long-standing team builds lasting partnerships and truly understands your business.
Productivity through intelligent automation & AI
We free people from low-value work so they can focus on what matters most.
Your success, guaranteed
If we don’t deliver the measurable gains we agree on, we’ll keep working at our cost until we do.
